Shipping and Distribution Policy
Last Updated: January 1, 2026
PureDirect provides controlled domestic distribution of professional-use products within the United States. All shipments are handled in accordance with our quality assurance, temperature-control, and professional-use handling protocols to maintain product integrity and traceability.
We offer free standard delivery within the U.S. on verified account orders exceeding $300.
Domestic Distribution
Please allow 1 to 2 business days for order verification and processing prior to shipment. The delivery timelines below represent estimated carrier transit times and begin only after payment confirmation and quality release. PureDirect reserves the right to determine the most secure and reliable carrier or method necessary to preserve shipment integrity and meet transport requirements.
Standard Shipping
- Processing time: 1 to 2 business days
- Transit time: 3 to 4 business days
- Estimated delivery: 5 to 7 business days after payment confirmation
2-Day Shipping
- Processing time: 1 to 2 business days
- Transit time: 2 business days
- Estimated delivery: 3 to 4 business days after payment confirmation
Overnight Shipping
- Processing time: 1 to 2 business days
- Transit time: 1 business day
- Estimated delivery: 2 to 3 business days after payment confirmation
Note: "Overnight" refers to carrier transit time following shipment, not from the time the order is placed. Orders submitted after our daily processing cutoff or during high-volume periods may require up to 2 business days before dispatch.
Temperature Control and Packaging
Lyophilized product is shipped in packaging appropriate to the product and the selected service level. Brief room-temperature exposure in transit is expected and does not compromise a properly sealed vial. Where cold-chain packaging is used, materials are selected to maintain conditions through the expected transit window for that service level.
Oral formulations are shipped in the original sealed container and do not require refrigerated transit.
Storage conditions printed on the product label and the accompanying Certificate of Analysis take precedence over general guidance. Refer to the storage and handling information in the current PureDirect catalog for handling on receipt.
Receiving and Inspection
Inspect all shipments on arrival and place product into appropriate storage promptly. Report any discrepancy, visible damage, or packaging concern to your PureDirect representative within 3 business days of delivery, retaining the shipping container and packaging materials until the matter is resolved.
Certificates of Analysis are available by lot number for any product received.
Delivery Addresses
Shipments are delivered to verified business, practice, pharmacy, or facility addresses only. We do not ship to patients, and we do not deliver to addresses that cannot be associated with a verified account.
The account holder is responsible for ensuring that someone is available to receive and store the shipment appropriately. PureDirect is not responsible for product condition following delivery to the address on file.
International Shipments
PureDirect does not currently ship internationally.
All purchases and deliveries are limited to licensed clinicians and verified accounts at addresses within the United States.
Compliance Statement
All PureDirect products are labeled for professional use only and are distributed exclusively to licensed clinicians and authorized accounts who apply their own discretion in accordance with applicable law. We do not sell or ship directly to patients.
This policy addresses shipping and distribution only. It does not contain dosing guidance, indications, or clinical recommendations.
Contact
Questions regarding a shipment, delivery timeline, or documentation:
PureDirect
5940 S. Rainbow Blvd.
Las Vegas, NV 89118-2540
Email: Support@puredirect.org