Privacy Policy
Last Updated: January 1, 2026
By accessing or engaging with the PureDirect website or verified partner portals, licensed clinicians and authorized accounts acknowledge the collection and limited use of business-related data solely for account verification, compliance documentation, and transaction fulfillment. PureDirect does not engage in consumer marketing, direct-to-patient sales, or personal health data collection.
This Privacy Policy explains how PureDirect ("we," "us," or "our") collects, processes, and safeguards limited business and contact information in connection with account creation, credential verification, and verified partner interactions. PureDirect supplies products labeled for professional use only to licensed clinicians and authorized accounts. This Policy applies exclusively to business communications conducted through www.puredirect.org (the "Site") and associated digital systems, and should be read together with our Terms and Conditions.
1. Policy Updates
We periodically review and update this Policy to reflect operational, regulatory, or compliance adjustments related to our manufacturing, quality, and distribution processes. Updates are posted to the Site with a revised "Last Updated" date. Your continued use of the Site after an update constitutes acceptance of the revised Policy.
2. Information We Collect
To verify professional eligibility and maintain secure account access, we collect limited business contact and operational information, which may include:
– Organization, practice, pharmacy, or facility name
– Professional contact details, including name, title, email, telephone, and address
– Verification credentials, including account identifiers, professional license or registration documentation, tax documentation, and institutional affiliation
– Order, payment, and logistical details necessary to fulfill and ship product
– Support communications and compliance-related correspondence
We do not collect patient health information, and the Site is not designed to receive it. Please do not transmit patient-identifiable information to us through the Site or by email.
3. How We Use Information
We collect and process this information to:
– Verify account eligibility, professional licensure, and authorization to purchase
– Maintain secure access to product listings, pricing, and documentation restricted to licensed clinicians and authorized accounts
– Comply with applicable recordkeeping and quality system requirements
– Communicate with verified accounts, partners, distributors, pharmacies, and laboratories
– Support lot traceability and the issuance of Certificates of Analysis
– Fulfill orders and provide logistics, documentation, and technical support consistent with our agreements
4. Cookies and Technical Tracking
The Site may use limited session-based cookies for functionality and authentication within partner accounts. We do not use cookies for behavioral advertising, retargeting, or consumer tracking. Technical logs are used solely to support system security, performance, and functionality.
5. How We Disclose Information
We disclose limited business contact and operational data only where necessary to support our operations, regulatory compliance, secure account access, logistics, or quality management:
– Service providers performing operational or compliance functions on our behalf, including secure hosting and IT, payment processing, account management, ISO-17025 accredited third-party testing, documentation, fulfillment, and shipment coordination. These providers are contractually bound to handle information consistent with this Policy and applicable law.
– At your direction, such as coordinating delivery to a designated facility, or to enable secure authentication integrations.
– Within our corporate group, including Pure Rx and affiliated entities, where necessary to operate manufacturing, quality, and distribution workflows, subject to this Policy.
– In connection with lawful requests, corporate transactions, or enforcement of our agreements, and to protect the integrity and security of our systems, accounts, and partners.
We do not share information with consumer marketing partners, and we do not engage in behavioral advertising or cross-context ad targeting.
6. "Sale" OR "Sharing" of Personal Information
We do not “sell” or “share” personal information, as those terms are defined by applicable law, for advertising or cross-context behavioral targeting.
7. Marketing and Communications
We do not engage in consumer marketing or public advertising. Communications are limited to account verification, order processing, documentation, compliance updates, and partner information. You may adjust non-essential communication preferences at any time using the contact methods in Section 13.
8. Data Security and Retention
We implement administrative, technical, and physical safeguards consistent with our quality management practices to protect business contact and operational data. No security program is impenetrable, and transmissions over the internet carry inherent risk. Do not transmit sensitive or confidential information through insecure channels.
We retain information only as long as needed for secure access control, order fulfillment, quality and audit traceability, and legal or regulatory purposes, after which it is deleted or de-identified consistent with our retention schedule.
9. Third-Party Websites and Links
The Site may link to third-party websites or platforms. Please review their privacy and security policies before interacting with them. We are not responsible for third-party content, security practices, or data handling. Information shared on public or third-party platforms may be accessible to others according to those platforms’ terms.
Our verified domains are www.puredirect.org and www.purerx.org. Content appearing on any other domain is not ours and is not authorized by us.
10. Children's Data
The Site and partner portals are intended for use by licensed healthcare professionals and authorized accounts only, and are not directed to patients, consumers, or the general public. We do not knowingly collect information from children. If you believe a minor has provided information to us, please contact us so we can delete it. As of the effective date, we do not “sell” or “share” the personal information of individuals under 16 years of age.
11. Your Rights
Depending on your jurisdiction, you may have rights regarding information we maintain about you, your organization, or your account. These may include:
– Access
– Correction
– Deletion
– Portability, where applicable
– Restriction of certain processing, where applicable
– Withdrawal of consent where processing relies on consent
– Appeal of a denied request, where applicable
You may exercise these rights using the contact methods in Section 13. We may request information to verify your identity and authority before fulfilling a request. Authorized agents may submit requests with documentation demonstrating authority, and we may require direct verification from the individual concerned.
We will not discriminate against you for exercising any rights afforded by law.
12. Complaints and International Users
If you have a concern about our data practices, contact us using the details in Section 13. Where available by law, you may also contact your local supervisory authority.
We may transfer, store, and process information in the United States and other jurisdictions. Where required for transfers from the EEA or UK, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses, or other lawful bases.
13. Contact
For privacy inquiries, data correction, or deletion requests related to your account, contact:
PureDirect
5940 S. Rainbow Blvd.
Las Vegas, NV 89118-2540
Email: Support@puredirect.org
14. Scope of This Policy
This Policy addresses the handling of business and account information only. Product labeling, permitted uses, and regulatory status are addressed in our Terms and Conditions and in the labeling and documentation accompanying each product. All products are labeled for professional use only and are distributed exclusively to licensed clinicians and authorized accounts. We do not sell directly to patients.